Fresh Dental Care of Hillcrest – Privacy Policy

Effective Date: June 1, 2025

Fresh Dental Care of Hillcrest (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our office or use our services, including SMS messaging.

1. Information We Collect

We may collect and store the following types of personal information:

  • Identifying Information: Full name, date of birth, address, phone number, email address
  • Health Information: Dental and medical history, treatment details, prescriptions, x-rays, and diagnostic results
  • Insurance & Billing Information: Insurance provider details, policy numbers, payment history
  • Communications: SMS messages, voicemails, emails, and appointment history
  • Technical Information (via website): IP address, browser type, and other diagnostic data (if applicable)

2. How We Use Your Information

We use your information to:

  • Provide safe and appropriate dental care
  • Contact you regarding appointments, treatment plans, and follow-up
  • Send SMS reminders and important updates (with your consent)
  • Bill and coordinate with your insurance provider
  • Improve patient service quality and communication

We will only use your information for purposes consistent with your expectations and our legal responsibilities, especially as guided by HIPAA.

3. SMS Communication and Consent

We send SMS messages for appointment confirmations, reminders, and updates. You must opt-in to receive these messages by providing your phone number and verbal or written consent.

You may opt out at any time by replying STOP to a message. For assistance, text HELP or contact our office.

4. Sharing Your Information

We do not sell your personal data.

We only share your information under the following conditions:

  • With your insurance provider for billing
  • With dental labs and specialists for coordinated treatment
  • As required by law or authorized under HIPAA (e.g., public health reporting)
  • With vendors that help us operate (e.g., secure patient record platforms), under strict confidentiality agreements

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access or disclosure. These include:

  • Encrypted data storage
  • Secure access protocols
  • Regular audits of information security practices

6. Your Rights

You have the right to:

  • Request access to your health records
  • Correct inaccuracies in your information
  • Request restrictions on how we use or share your data
  • Withdraw consent for SMS communications at any time

To exercise these rights, please contact us using the contact information below.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website or made available in our office.

8. Contact Us

Fresh Dental Care of Hillcrest
Dr. Andrew Gamache
306 Walnut Ave, Suite #31
San Diego, Ca 92103
Phone: 619-220-0866
Email: freshdentalsd@gmail.com